Refund policy

Overview

We want you to love every piece you receive. Because our products are fulfilled by third-party partners and shipped directly to you, we do not accept physical returns. All eligible refund and replacement requests are handled directly through us — no need to ship anything back.

What We Cover

We will issue a full refund or replacement when the issue is on our end, including:

Damaged Items If your item arrives damaged or defective, contact us within 30 days of delivery with photo or video evidence showing the damage and how it affects the product's functionality. Packaging damage alone (when the product itself is intact and functional) does not qualify.

Incorrect or Missing Items If you received the wrong item or something is missing from your order, contact us within 30 days of delivery with clear photos of the item received, the original packaging, and the shipping label.

Order Delays If your order shows no movement or tracking activity beyond the following timeframes, you may be eligible for a refund or replacement:

  • 45 days from the ship date (U.S. orders)
  • 60 days from the ship date (all other countries)
  • 110 days from the ship date (Brazil)

Delivered Orders If tracking shows your order was delivered but you did not receive it, a non-delivery certification from your local carrier or postal authority is required to process a claim.

Order Cancellations Orders canceled before processing or shipment are eligible for a full refund. Once an order has been processed or shipped, it cannot be canceled. Certain items (such as custom or pre-order products) cannot be canceled once payment is made.

Refund Eligibility Window

All refund and replacement requests must be submitted within 90 days of the original purchase date. Requests submitted after 90 days will not be eligible, regardless of the reason.

What We Don't Cover

We are unable to process refunds or replacements for:

  • Buyer's remorse (wrong size ordered, change of mind)
  • Items marked Final Sale at the time of purchase
  • Damage caused by misuse, improper care, or normal wear and tear
  • Orders where tracking confirms delivery and no carrier certification is provided

How to Submit a Claim

Email us at beautybabeezfits@beautybabeezfits.shop with:

  1. Your order number
  2. A description of the issue
  3. Photo or video evidence (required for damaged, incorrect, or missing items)

We'll respond within 2–3 business days and work to make it right.

Final Sale Items

Items marked Final Sale are not eligible for returns, refunds, or exchanges. All Final Sale purchases are final.

Questions?

Contact us at beautybabeezfits@beautybabeezfits.shop or through our website chat. We're here to help.         

RETURN & REFUND POLICY Beauty Babeez Fits LLC Last Updated: July 2026